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Keep records current: a wrong phone number means the employee misses messages, and a wrong salary means a wrong benefit.
Where: the Employee records tab on an employee record, or Employer › Employee list › Update employee records.
There are two ways to open an employee’s editable record:
  • From the employee record: select View in the directory, then the Employee records tab.
  • From Employee list › Update employee records: type a name or ID, select Search employees (1), then Open record (2).
Find an employee: search box with Kargbo, Search employees marked 1 and Open record marked 2

Finding an employee to update

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The record

Employee records tab with the fixed details at the top, Employment and contact fields, and Benefits account fields

The editable record

  • The top panel — employee ID, NASSIT number, EOSB trust and payment account status — is fixed. To correct those, contact the platform administrator.
  • Employment and contact: contact email and phone, employment category, job title, branch/location, start date, current salary and salary effective date.
  • Benefits account: EOSB treatment, account type, service provider and account number.

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Changes that apply straight away

Contact details, job title, category and location are updated as soon as you confirm.
1

Change the field (1)

For example, a new job title.
2

Select Confirm update (2)

Job title changed to Senior Quality Control Supervisor, marked 1, and Confirm update marked 2

Changing the job title

A message confirms Employee record updated.
Message: Employee record updated.

Update applied

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Changes that need approval

Changes to salary, start date or payment details are sent to the platform administrator for approval before they apply. Salary and start date decide how much the employee is owed, and payment details decide where the money goes, so a second person checks them.
1

Enter the new salary

Also set the Salary effective date — it is required whenever the salary changes.
2

Select Confirm update

A message confirms the request was submitted for approval and gives its reference, starting EUR-. The record keeps its current values until the request is approved.
Message: Employee update request submitted for approval: EUR-1792205122700-1001

Salary change submitted for approval

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What happens next

  • The administrator approves or rejects the request.
  • If approved, the new values replace the old ones and the employee’s benefit is recalculated. The difference shows in your transaction ledger.
  • If rejected, the record stays as it was. Check the details and submit again if needed.
The benefit is worked out on the employee’s whole length of service at their current salary. A pay rise therefore increases the value of every year already worked, not only the months to come. See How benefits are calculated.