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Use this when you are adding a few employees. For many employees at once, use Bulk upload.
Where: Employer › Employee list › Register employee. Before you start: your account must be Active. Have the employee’s national ID, NASSIT number, phone number, start date and current monthly salary to hand.
Employee registration form with the Register employee sub-tab marked 1

The employee registration form

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Fill in the form

Fields marked with a red asterisk (*) are required.
Completed employee registration form with Save draft marked 1 and Continue to review marked 2

A completed form

1

Complete the fields

Not finished? Select Save draft (1) to keep your work and come back later. See Drafts.
2

Select Continue to review (2)

The platform checks the form and opens a summary.
3

Check the summary

Nothing has been sent yet. Select Back to edit (1) to correct anything.
Employee details ready for final submission dialog with Back to edit marked 1 and Submit employee registration marked 2

Review before submitting

4

Select Submit employee registration (2)

A message confirms the new employee ID and the status REGISTERED. The form clears so you can add the next employee.
Message: Employee EMPY-1792204965067-1001 registered with status REGISTERED.

Employee registered

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What happens next

  • The employee appears in the directory with status Registered.
  • They are assigned to your active EOSB trust.
  • Their opening balance is calculated from the start date and salary.
  • A SmartPay wallet is opened on their phone number.
  • Start date and salary decide the employee’s benefit. Check them carefully: once registered, changing either needs approval. See How benefits are calculated.
  • Contact phone is required because the platform opens the employee’s SmartPay wallet on it — that is where the benefit can be paid.
  • National identifiers stop the same person being registered twice.
  • EOSB treatment: leave it on Standard unless your organisation has agreed a 5-Year Close-Out arrangement with the platform administrator.

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If the form will not continue

The form shows a message under any field that needs attention. Common causes:
  • Contact email is not a complete address, for example name@ instead of name@example.org.
  • Contact phone does not have exactly 8 digits after +232.
  • A required field is empty.
Contact email and Contact phone fields marked 1 and 2, each with its error message underneath

An incomplete email address and phone number

If the platform rejects the submission, a red box titled The registration could not be saved explains why — for example, an employee with the same national identifiers already exists. Next: adding many people? Use bulk upload. Interrupted half-way? See drafts.