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When the trustee logs a transfer to you, it waits under Cash Recognition › Pending. Recognising it adds the money to the trust’s cash account with you. Until you do, you cannot invest it, spend it or return it.
Where: Cash Recognition in the menu. Before you start: have your bank statement for the value date to hand.
Pending recognitions with transfer, trust, amount, reference, status and View marked 1

Transfers waiting

Select View (1) on a transfer.
Recognition details: logged amount 120,000, reference, supporting documents, with Request OTP to confirm recognition, Edit amount and Reject recognition marked 1 to 3

A transfer to recognise

Check the Logged amount and Reference against your bank statement, then choose one of the three actions.

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The full amount arrived

1

Select Request OTP to confirm recognition (1)

2

Enter the code and select Recognise cash

Enter the code window with Recognise cash
The status changes to Recognised and Linked posting shows the cash account entry.
Recognition with status Recognised and a linked posting

Recognised

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A different amount arrived

Select Edit amount (2).
Edit amount window: recognised amount 98,500, variance narrative, the outstanding receipt checkbox and an uploaded document

Recognising less than was sent

Select Request OTP to confirm recognition, enter the code, and select Recognise cash.
Recognised 98,500 of 100,000, variance 1,500, with the variance narrative and both documents

Recognised short

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Nothing arrived

Write a Rejection reason, then select Reject recognition (3), enter the code and confirm with Reject recognition.
Rejection reason filled in and the Enter the code window with Reject recognition

Rejecting

Ask yourself whether the missing part will still come.
  • Yes, it is delayed — tick Outstanding receipt. You can use what arrived straight away, and the rest stays open.
  • No, it is gone (for example bank charges) — leave it unticked. The trustee has to agree the loss before it is booked.
  • More arrived (for example interest) — the trustee has to agree the extra too.
The trustee sees your Variance narrative and evidence, so explain the difference plainly.

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Recognition register

Recognition register lists every recognition and its outcome. Each row shows the recognition reference with its transfer underneath (or Manual), and the trust by name.
Recognition register with Rejected, Recognised and Outstanding receipt records

Recognition register

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Manual recognition

Use Manual recognition for money that arrived without a trustee transfer being logged. Choose the Source trust from your trusts, then enter the amount, channel, value date, reference and narrative, upload the evidence and select Create manual recognition.
Manual recognition form with receipt details and supporting documents

Manual recognition

Next: invest the cash through a portfolio framework, or return money to the trust.