| Message | Where | What to do |
|---|---|---|
| Comments are required when rejecting registration (or requesting information, or deferring) | Verification decision | Write your officer comments, then select the decision again. |
| There is already one verified Official Platform Trustee (or Fund Manager) | Trustee or fund manager case | Only one official provider of each kind can be verified. Contact the platform administrator. |
| No open registrations / No registrations are waiting | Verification queues | Nothing needs a decision. New registrations appear as soon as the administrator submits them. |
| The verification queue could not be loaded | Verification queues | Refresh the page. If it continues, contact the platform administrator. |
| This case could not be loaded | Employer case | Check the reference number, return to the queue and open the case again. |
| No employer accrual totals have been posted for this period. | Monthly Accruals | The month has not been run yet. Ask the platform administrator. |
| Exceptions above 0 | Monthly Accruals | Some employees could not be calculated. Check which ones under Computation Exceptions, then send them to the platform administrator. |
| No active employers are available for ledger review. | Transaction Ledger | No employer has been activated yet. |
Messages and what to do
Messages a regulator officer may see, what they mean and how to respond.
For sign-in and password messages, see the employer messages page; they are the same for every user.