> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eosb.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Messages and what to do

> Messages a regulator officer may see, what they mean and how to respond.

| Message | Where | What to do |
| - | - | - |
| Comments are required when rejecting registration (or requesting information, or deferring) | Verification decision | Write your officer comments, then select the decision again. |
| There is already one verified Official Platform Trustee (or Fund Manager) | Trustee or fund manager case | Only one official provider of each kind can be verified. Contact the platform administrator. |
| No open registrations / No registrations are waiting | Verification queues | Nothing needs a decision. New registrations appear as soon as the administrator submits them. |
| The verification queue could not be loaded | Verification queues | Refresh the page. If it continues, contact the platform administrator. |
| This case could not be loaded | Employer case | Check the reference number, return to the queue and open the case again. |
| No employer accrual totals have been posted for this period. | Monthly Accruals | The month has not been run yet. Ask the platform administrator. |
| Exceptions above 0 | Monthly Accruals | Some employees could not be calculated. Check which ones under **Computation Exceptions**, then send them to the platform administrator. |
| No active employers are available for ledger review. | Transaction Ledger | No employer has been activated yet. |

For sign-in and password messages, see the [employer messages page](/employer/troubleshooting); they are the same for every user.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.