> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eosb.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify trustees and fund managers

> Approve or reject the trustees who hold trust money and the fund managers who invest it.

Trustees hold each employer's trust money; fund managers invest it. Because they handle employees' benefits, each must be verified by you before the administrator can appoint it to a trust.

<Info>
  **Where:** **Trustee Verification** or **Fund Manager Verification** in the menu. The two work the same way.
</Info>

They come in two categories:

* **Official platform** — the national provider that employers on the official platform service model use. Only one official trustee and one official fund manager can be verified at a time.
* **Independent** — a provider an employer appoints for its own trust.

## Open a case

Select **Trustee Verification** or **Fund Manager Verification**. The **Trustee registrations** (or **Fund manager registrations**) list shows official platform and independent registrations, pending and decided, with each one's legal name, reference, category and verification status.

<Frame caption="Trustee verification queue">
  <img src="https://mintcdn.com/eosb/ez_KlcTexccb05CV/images/regulator/providers/trustee-queue.png?fit=max&auto=format&n=ez_KlcTexccb05CV&q=85&s=dfce487084ecd07265946353cd4a13ee" alt="Two trustee registrations, one independent and one official platform, with Open trustee case marked 1" width="2880" height="1800" data-path="images/regulator/providers/trustee-queue.png" />
</Frame>

Select **Open trustee case (1)** or **Open fund manager case**.

## Review the case

<Frame caption="A trustee case">
  <img src="https://mintcdn.com/eosb/ez_KlcTexccb05CV/images/regulator/providers/trustee-case.png?fit=max&auto=format&n=ez_KlcTexccb05CV&q=85&s=afa3823ec95b872dd58410bc073af68f" alt="National EOSB Trustee Limited case with Organisation, Evidence and Decision marked 1 to 3" width="2880" height="1800" data-path="images/regulator/providers/trustee-case.png" />
</Frame>

1. **Organisation** — registration and tax numbers, contact details, and the accreditation number and period.
2. **Evidence** — certificate of registration, tax evidence and accreditation evidence, each with its virus-scan result. Select **Open** to view a file.
3. **Decision** — your comments, **Approve**, and **Reject and request information**.

<Tip>
  Check that the accreditation period covers today's date before you approve.
</Tip>

## Approve

Add a comment (optional) and select **Approve trustee** or **Approve fund manager**. A message confirms, for example **Trustee registration marked verified.** The status changes to **Verified**, and the provider can be appointed to employer trusts.

Approving also creates the provider's login — its username is the reference number in lower case — and emails the contact person a link to set their password.

<Frame caption="Trustee approved">
  <img src="https://mintcdn.com/eosb/ez_KlcTexccb05CV/images/regulator/providers/trustee-approved.png?fit=max&auto=format&n=ez_KlcTexccb05CV&q=85&s=60d03b326a12c508d10816bb41e7e2e5" alt="National EOSB Trustee Limited marked Verified" width="2880" height="1800" data-path="images/regulator/providers/trustee-approved.png" />
</Frame>

## Reject and request information

Write what is wrong and what the provider must send, then select **Reject and request information**. Comments are required.

<Frame caption="Comments are required to reject">
  <img src="https://mintcdn.com/eosb/ez_KlcTexccb05CV/images/regulator/providers/comments-required.png?fit=max&auto=format&n=ez_KlcTexccb05CV&q=85&s=b17e9b858eec0b593a25374b88384d2f" alt="Officer comments marked 1 with the error Comments are required when rejecting registration" width="2880" height="1800" data-path="images/regulator/providers/comments-required.png" />
</Frame>

<Frame caption="Fund manager rejected">
  <img src="https://mintcdn.com/eosb/ez_KlcTexccb05CV/images/regulator/providers/fund-manager-rejected.png?fit=max&auto=format&n=ez_KlcTexccb05CV&q=85&s=fb9d86e5657f6c81f1151ad44a217c78" alt="Atlantic Asset Management SL marked Rejected" width="2880" height="1800" data-path="images/regulator/providers/fund-manager-rejected.png" />
</Frame>

The list then shows each registration's outcome.

<Frame caption="Fund manager list after both decisions">
  <img src="https://mintcdn.com/eosb/ez_KlcTexccb05CV/images/regulator/providers/fund-manager-queue-after.png?fit=max&auto=format&n=ez_KlcTexccb05CV&q=85&s=5773d5d3bfebee514c1a63d79771f70f" alt="Atlantic Asset Management SL Rejected and National EOSB Fund Manager Limited Verified" width="2880" height="1800" data-path="images/regulator/providers/fund-manager-queue-after.png" />
</Frame>

<Note>
  A decision is final. On a decided case the **Decision** panel shows the outcome, who decided, when, and the comments, instead of the decision buttons.
</Note>

## What happens next

A verified provider appears in the administrator's list of providers that can be appointed to an employer's trust. The provider's contact is emailed the outcome either way.

**Next:** [monthly accruals](/regulator/monthly-accruals).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.