> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eosb.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Messages and what to do

> Every message an employer may see, what it means and how to fix it.

| Message | Where | What to do |
| - | - | - |
| The two passwords do not match | Set your password | Type the same password in both fields. |
| Password must be at least 12 characters and include a letter and a number | Set your password, Settings › Security | Choose a longer password with letters and numbers. |
| This link has expired or has already been used. Ask your administrator for a new one. | Set your password | If you already set a password, [sign in](/employer/getting-started/sign-in). Otherwise ask the platform administrator for a new link. |
| That username or password is not right. | Sign in | Your username is your employer profile ID. Check both fields. |
| No employer profile assigned | Employer workspace | Your account is not linked to an active employer. Contact the platform administrator. |
| The registration could not be saved | Register employee | Read the reason in the red box, correct the field and continue again. |
| Contact phone is required to open the employee wallet | Bulk upload | Add the employee's phone number to the row and upload again. |
| dateOfBirth must use yyyy-MM-dd | Bulk upload | Write the date as `1992-03-14`. Check the date exists. |
| Contact email is recommended for employee notifications | Bulk upload (warning) | Optional. The row is still imported. |
| Employee update request submitted for approval | Update employee records | Not an error. Salary, start date and payment changes apply once approved. |
| Termination date and reason are required. | Terminate employee | Fill in both fields. |
| Termination date cannot be in the future | Terminate employee | Use today's date or an earlier one. |
| Upload a funding proof document before submitting. | Funding | Upload the payment evidence first. |
| No SmartPay wallet is linked to this employer yet. | Funding › Pay from wallet | Use **Manual proof**, or ask the administrator to link a wallet. |
| Trustee rejected | Funding history | The trustee could not match your payment. Read the reason in the notification and submit a corrected proof. |
| Budget rejection reason is required. | Budget approvals | Type a reason before confirming. |
| Asset register snapshot is required… | Portfolio › Portfolio ROI | Pick a month-end date or a historical snapshot. |

## Still stuck?

Contact the EOSB platform administrator. Tell them:

* your employer profile ID
* the page you were on
* the exact message you saw, or a screenshot


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.