> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eosb.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Who the platform tells about what, and on which channels.

The platform tells people when something needs them, and when something that affects them has happened. You should rarely need to check a screen "just in case".

## Channels

| Channel | Used for |
| - | - |
| **In the platform** | The bell in the top-right corner, with a count of unread messages. **View record** opens the item. |
| **Email** | Account emails, decisions, requests for action. |
| **SMS** and **WhatsApp** | Requests for action and one-time codes. |

Choose which channels you receive each kind of notification on in **Settings › Notifications**. One-time codes are always sent.

## Who is told what

<Tabs>
  <Tab title="Employer">
    | When | Message |
    | - | - |
    | The registration is received, verified, needs information, deferred or rejected | Registration updates |
    | The account is activated | Employer account activated |
    | A funding proof is submitted, approved or rejected | Funding proof updates |
    | A wallet payment is received, fails, expires or is reversed | Funding updates |
    | An employee change is approved or rejected | Employee update decision |
    | An employee is terminated | Termination started |
    | The fund manager submits a budget | Budget needs approval |
    | Decisions are overdue | Daily reminder |
  </Tab>

  <Tab title="Employee">
    Employees are told by email and SMS, at their contact details on record:

    | When | Message |
    | - | - |
    | They are registered | You have been registered for EOSB by your employer |
    | Their salary, start date or payment details change | Your details have changed |
    | Their employment is terminated | Termination started |
    | The trustee approves or rejects their payment | Payment approved / rejected |
    | Their benefit is paid, or the payment fails | Payout completed / failed |
  </Tab>

  <Tab title="Trustee">
    | When | Message |
    | - | - |
    | Its registration is received, decided | Registration updates, and the account email on approval |
    | An employer submits a funding proof | Funding proof awaiting review |
    | An employee is terminated | Payment awaiting approval |
    | The fund manager recognises a transfer, or asks to approve a difference | Cash recognised / approval requested |
    | The fund manager returns money | Trust cash receipt pending |
    | The fund manager submits a budget | Budget needs approval |
    | An expense above SLE 100,000 is submitted; expenses are posted or reversed | Expense updates |
    | Decisions are overdue | Daily reminder |
  </Tab>

  <Tab title="Fund manager">
    | When | Message |
    | - | - |
    | Its registration is received, decided | Registration updates, and the account email on approval |
    | The trustee logs a transfer | Cash recognition pending |
    | The trustee approves or rejects a recognition | Recognition approved / rejected |
    | A budget is approved or rejected | Budget decision |
    | The trustee decides an expense | Expense approved / rejected |
    | Decisions are overdue | Daily reminder |
  </Tab>

  <Tab title="Admin and regulator">
    | Who | When | Message |
    | - | - | - |
    | Both | A registration is submitted | Registration awaiting review |
    | Admin | An employee change needs approval | Employee update needs approval |
    | Admin | The trustee approves a benefit payment | Payout ready to execute |
    | Admin | A monthly accrual run completes or fails | Accrual period completed / failed |
    | Both | Decisions are overdue | Daily reminder |
  </Tab>
</Tabs>

## Account emails

| Email | Sent when |
| - | - |
| **Your EOSB account has been created** | An account is created. Contains the username and a set-password link. |
| **Set your EOSB password** | The administrator sends a new password link. |

Both links work once and expire after 72 hours.

<Tip>
  Not receiving messages? Check your email and phone in **Settings › Profile**, your channels in **Settings › Notifications**, and your spam folder.
</Tip>


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